Customer Experience

Kopei article

What is customer experience?

  • Information architecture
  • to a user, the interface is the system
  • what is persona?

method workflow

  • pre-discovery
    • internal analysis
    • stakeholder interview
  • discovery
    • user interview
    • contextual analysis
    • competive analysis
    • adjacent experience
  • audience analysis
    • validate design guide
    • pain points
    • user journey
  • UX design for 3 rounds
    • Information Architecture
    • interation architure
    • global navigation
  • Visual design for 3 rounds
    • color
    • control display systems
    • visual order
  • Post title:Customer Experience
  • Post author:Kopei
  • Create time:2017-12-07 00:00:00
  • Post link:https://kopei.github.io/2017/12/06/customer-experience/
  • Copyright Notice:All articles in this blog are licensed under BY-NC-SA unless stating additionally.
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Customer Experience